TCES Connections

We have over 16 years’ experience in the community equipment market place, working with over 60 healthcare organisations and understanding the importance of providing a service that will help with the ever increasing constraints on the NHS, including decreased budgets and limited practitioner time.

TCES Connections is the leading community equipment ordering platform in the market place. It is simple to use and can be accessed from anywhere, meaning practitioners can place orders and collections all in real time within one single interface.
TCES Connections
Local Authorities
Service Users
Clinical Users
System Transactions
Years Experience

Equipment Ordering

TCES Connections is the leading community equipment ordering platform throughout the UK. It is a software platform that continually empowers and assists practitioners in their everyday working lives. From start to finish community equipment can be ordered, collected or repaired with ease, with minimal navigation for an order to be placed.
TCES Connections can be integrated with any aspect of community equipment, prescription models, complex loan equipment, self-funding and direct supply.

Authorisation Controls

Get maximum control over individual and team spend by setting equipment authorisation levels throughout your service. TCES Connections enables you to set financial and clinical levels within moments, making sure spend is always monitored and the correct equipment is issued. This ensures local authority budgets are continually controlled and service users are always receiving the correct equipment.

Mobile Working

With the increasing demands on prescribing staff mobile working is essential. TCES Connections is fully responsive and can be used on any mobile device, so equipment orders, collections and repairs can be placed anytime, anywhere.

Clinical Assessment Toolkit

It’s no secret that local authorities across the country are exceeding their budgets year on year, with over prescription of particular community equipment products contributing to this. The Clinical Assessment Toolkit aims to reduce this overspend for council’s nationwide.

The toolkit developed through clinical groups brings support to requisitioners, and has been developed for pressure care, cushions, seating, beds and key safes, aiming to aid clinical judgement in the holistic assessment of service user needs. After a service user assessment takes place, product downgrading can occur for service users whom no longer need high level products, aiming to dramatically reduce current expenditure in that area of the service.

Cost Efficiency Module

Improve productivity across your workforce

The Cost Efficiency Module has been designed to provide individual contracts with the most economically advantageous approach to the ordering of both non-contract equipment (specials) and minor adaptations.

Practitioners are able to provide multiple manufacturers with requests for quotations by simply uploading one completed specification document and allowing TCES Connections to complete the rest. Using this module through TCES ordering aims to assist practitioners and realise cost efficiencies by obtaining a range of quotations from approved equipment sub-contractors.

The practitioners will be able to choose the best quote for their service user, considering value for money and specification to meet assessed need.

Management Reporting

TCES Connections comes with timely and accurate reporting as standard, with an in-built library of reports that can be used anytime or if required something more customised can be created. Reporting capabilities enables you to drill down and analyse any part of your community equipment service.
All reports are cloud hosted and in real time, delivered through powerful Microsoft Business Intelligence.




We have vigorous procedures in place to make sure TCES Connections gets implemented in the most efficient manner possible. From tender acceptance our standard project timeline is 16 weeks. Our project delivery team work with you throughout, making sure you are kept informed from the business discovery right through to the go live date.


Training is so important, which is why we give you the choice of trainer led or web-based e-learning. Whatever options you choose you will learn how to use TCES Connections to its optimum, improving the ordering process within your service.
Our popular web-based training is a proven platform, as it mirrors the TCES Connections live environment and is available to all delegates at the click of a button.


Receive constant support

Our Helpdesk facility empowers commissioners and contract administrators alike when logging queries in the form of help tickets. Gain a transparent, simple to use and highly effective interface, which allows you to monitor your help tickets. And as a dedicated organisation our support team promises to resolve your queries as soon as possible.


TCES Connections is hosted by the market leader Rackspace, resulting in system excellence, achieving zero downtime in 8 years. Being cloud based results in easy accessibility wherever you may be and systematic software updates.